Frequently Asked Questions

All our classes are held live online. Once you book a class, you'll receive a link to join the session. Our teachers make lessons fun and engaging with games, presentations, and interactive activities.

We primarily use Google Meet for our online classes. You'll receive a link before each lesson. Google Meet is free and works right in your browser.

Yes! New families can try one group class from our open schedule for free. Please note that we offer one free trial class per family, not per child. If you're interested in Russian language lessons, we can also offer a free assessment session to evaluate your child's current level and recommend the best learning program.

Yes! We offer classes on both weekdays and weekends. Check our current schedule on the website, or reach out to us — we'll be happy to help you find a time that works for your family.

We regularly share updates about new programs, competitions, tournaments, workshops, and other exciting events on our website and official social media pages. We also occasionally send announcements by email or messaging apps, so we encourage you to follow our updates to stay in the loop!

Our group classes are designed for children ages 4 and up. We organize groups by age to make sure students feel comfortable learning, interacting, and participating together.

We keep our groups small, typically between 2 and 8 students. This allows teachers to give each child individual attention while maintaining the fun and interaction of a group setting.

Group classes typically last up to 60 minutes, depending on the subject and students' ages. Classes for younger children are shorter to help keep them focused and engaged. For our youngest learners, a class may last 30–40 minutes. You can find the exact duration in each class description.

Yes! You can cancel your booking through your account at least 12 hours before the class starts. The class credit will be returned to your package with its original expiration date. If you'd like to choose a different time or subject, simply cancel your existing booking and book another class. Cancellations made less than 12 hours before class, as well as no-shows, are considered used classes.

Browse the schedule on our Group Classes page, choose a class you like, and book a time that works for you. You'll need an active class package with available credits to make a booking. If you're new to RuKidsClub, you can start with a free trial class. For detailed booking instructions with screenshots, visit our Help Center.

Yes! A class may still take place with just one student. In some cases, the lesson may be shorter, depending on the specific class policy. You can find the applicable duration details in the class description.

We recommend booking group classes ahead of time. If you book less than 12 hours before the scheduled start, we cannot guarantee that the class will take place due to scheduling and organizational requirements. If the class is canceled, we'll notify you and return the class credit to your package.

You purchase a package that includes a set number of classes, then choose and book lessons from our open schedule. You can explore different subjects and attend classes on days that work best for your family. Packages are valid for 30 days from the purchase date unless otherwise specified.

Yes! All children in the same family can share one class package. One class credit is deducted for each child attending a class. For example, if two siblings attend the same class, two credits will be used.

If you don't use all your class credits within 30 days, you can restore the remaining credits by purchasing a new package within six months of the original package's expiration date. You can also book future classes before your package expires, even if those classes take place after the expiration date. Those bookings will remain valid. Please note that any unused and unbooked credits will be permanently forfeited six months after the original package expires.

If your package is still active and you haven't used any classes, you may request a refund. All upcoming bookings must be canceled within the required cancellation window. If you've already used at least one class or your package has expired, refunds for choosing to discontinue classes are not available. This does not affect your right to a refund if RuKidsClub fails to provide a paid service.

Private lessons are tailored to your child's individual needs, learning pace, and goals. With one-on-one attention from the teacher, students can make faster progress and focus on the areas where they need the most support.

Absolutely! You can browse our teachers' profiles and choose someone who seems like a good fit. We'll do our best to accommodate your preferences based on the teacher's availability.

Of course! Whether your child needs help preparing for an exam, catching up in school, understanding a challenging topic, or developing a particular skill, just let us know.
Our teachers can customize lessons based on your child's current level and learning goals. We'll discuss your needs and help you find the best approach.

You can cancel a private lesson without charge at least 24 hours before its scheduled start time. If you've already paid, the payment will be applied to your next lesson.
Cancellations made less than 24 hours before the lesson, as well as no-shows, are charged in full.
To cancel, please contact RuKidsClub through one of our official communication channels or use the cancellation option in your account, if available.

We strongly recommend regular lessons! Most students attend once or twice a week at the same scheduled day and time.
If you need a different recurring schedule, feel free to contact us. We'll be happy to discuss the available options.

No, there's no need! Once we've agreed on a recurring schedule, your teacher will expect your child at the same day and time each week.
If your child can't attend, please let us know in advance. Keep in mind that not paying for a lesson does not automatically cancel it. Missed lessons without proper notice are subject to our cancellation and payment policies.

Yes, as long as your teacher has availability. Rescheduling requests must be made at least 24 hours before both the originally scheduled lesson and the requested new time.
All schedule changes must be approved by RuKidsClub administration.
If your child can't attend the original lesson, please make sure to cancel it separately, even if a new time hasn't been confirmed yet.
A one-time rescheduling does not change your regular weekly schedule.

If you cancel less than 24 hours before the lesson, the full lesson fee still applies, including in cases of illness. However, you may be eligible for a complimentary makeup lesson.
To request a makeup lesson, you must notify us of the cancellation and request the makeup at least 1 hour before the scheduled start time.
Each student is eligible for one complimentary makeup lesson every 60 days.
Makeup lessons must take place within 30 days of the missed class and are scheduled in addition to your regular lessons. We'll offer available times when possible.
The original missed lesson remains payable, but there is no additional charge for an approved makeup lesson. If no suitable time is available, the original lesson is still charged.

Of course! If you'd like to change your regular lesson day or time, just contact us and we'll check what's available.
If you decide to discontinue lessons, please notify us at least 24 hours before your next scheduled class.
Please keep in mind that once you give up your regular time slot, we can't guarantee it will still be available if you decide to return.

Yes! If you'd like to change teachers for any reason, just let us know. We'll discuss your needs and do our best to find another teacher who would be a good fit, subject to availability.

Before your child starts lessons, we can arrange a free assessment session. During the session, the teacher will get to know your child and evaluate their Russian listening, speaking, reading, and writing skills.

The assessment helps our teacher get to know your child and determine their current Russian language level. The teacher will evaluate how well your child speaks, understands spoken Russian, reads, and writes. The session is free and lasts about 30 minutes. Your child will need a pen and a piece of paper. After the assessment, we'll contact you to share the results and recommend suitable learning options.

Absolutely! This is one of our main areas of focus.
We offer programs specifically designed for bilingual children who speak Russian at home and want to strengthen their reading and writing skills, expand their vocabulary, and develop a more confident command of standard Russian.

Yes! Our classes are taught in Russian to provide an immersive language-learning experience.
For beginners and younger students, the teacher may occasionally provide a brief explanation in English when needed.

Of course! It depends on your scheduling preferences and whether a suitable group is available. We carefully organize groups so that students are close in age and have similar Russian language skills. If we don't have a group that matches your child's needs and schedule, we can offer private lessons instead.

Our teachers follow a structured curriculum based on educational standards and adapted to meet the needs of children growing up outside a Russian-speaking environment.

Our ongoing Russian language groups follow a regular schedule, with the curriculum divided into learning modules. Each module includes a predetermined number of lessons.
Payment for the entire module is due at least 24 hours before the first lesson, unless alternative arrangements have been approved in advance by RuKidsClub administration.
You'll receive information about the number of lessons and the total cost before enrolling.

The group continues following its regular schedule even if a student is absent. Lessons missed for personal reasons cannot be rescheduled or credited.
If your child misses several lessons and has trouble keeping up, please contact us in advance. We'll discuss ways to help your child catch up.
In some cases, an entire group lesson may be rescheduled. Requests must be submitted at least 7 days in advance, and the change requires approval from all participating families, the teacher, and RuKidsClub administration.

Yes, please! Let us know at least 7 calendar days before the next module begins. This helps us plan group enrollment and teacher schedules.
If you decide to stop attending after a paid module has already started, refunds for the remaining lessons are not available for that reason.

You can pay directly on our website using a credit or debit card, including Apple Pay and Google Pay when supported by your device. All prices are listed in U.S. dollars.
We also accept direct payments through Zelle and Venmo for a full month of private lessons or an entire course, with prior approval.
For individual lesson payments, please use our website.

All paid classes require payment in advance.
Private lessons must be paid for at least 1 hour before the scheduled start time.
For group classes from our open schedule, you'll need to purchase a class package before booking lessons.
Ongoing group courses must be paid in full for each module at least 24 hours before the first class, unless other arrangements have been approved in advance.

You can view all your bookings in your RuKidsClub account.
Once your booking is confirmed, you'll also receive an email with your class details and a link to join the lesson.
If you don't see the email, please check your spam or junk folder.

Our Help Center has easy-to-follow, step-by-step guides with screenshots.
You'll find instructions on how to book group and private lessons, make payments, and manage your account.
If you run into any difficulties, just reach out — we're always happy to help!

Your child will need a computer or tablet with a reliable internet connection, a microphone, and a camera.
Some classes, such as art, crafts, or other creative activities, may require additional supplies. You'll find those details in the class description or receive them directly from the teacher.
We recommend joining about 5 minutes early to make sure your audio and video are working properly.

For some subjects, teachers may assign homework or provide materials to print before class. We use Google Classroom to organize these resources.
Google Classroom is an online learning space where teachers can share homework assignments, learning materials, and announcements. Students and parents can also ask questions and communicate with the teacher about lessons and assignments.
If your child's program uses Google Classroom, we'll send you an invitation link.

If you're having trouble joining a lesson, please contact us right away, preferably while the class is still in progress. We'll do our best to help resolve the issue.
Please note that technical difficulties on the student's side do not automatically qualify for a free rescheduled lesson or refund. If there's a situation that needs special consideration, we'll review it individually.

If your teacher hasn't joined the lesson on time, please contact us. We'll look into the delay and work to resolve the issue as quickly as possible.
If a lesson starts late due to the teacher, the missed time will be made up.
If a class can't take place because of an issue on our end, we'll offer to reschedule it or provide a refund.

For questions about scheduling, bookings, payments, cancellations, or rescheduling, please contact the RuKidsClub administration team.
You can reach us at info@rukidsclub.com or through our official messaging channels.
You're welcome to discuss academic questions, homework, and your child's progress directly with the teacher. However, all scheduling changes and payment matters must be coordinated through our administration team.

Class times on our website are displayed according to the selected time zone. Please make sure your time zone is set correctly, especially when daylight saving time begins or ends.
If your child has a regular private lesson schedule, classes will continue at the agreed-upon local time unless we've specifically arranged a change.